Payment Methods & Secure Checkout

Accepted Payment Methods

All prices are shown and charged in pounds sterling (£/GBP) and include UK VAT where applicable. We accept:

Cards: Visa, Mastercard, American Express, Maestro (credit and debit);
Digital wallets: Apple Pay, Google Pay, Shop Pay;
PayPal.

The exact payment options available to you are always displayed at checkout before you confirm your order.

When Is Payment Taken?

Payment is authorised and captured when you place your order. If we cannot fulfil an order (for example, an item is out of stock), we will refund you in full without delay.

How Secure Is Checkout?

Our checkout is powered by Shopify, one of the world's largest ecommerce platforms, and protected end-to-end with SSL/TLS encryption (look for the padlock in your browser).
Payment processing is PCI DSS Level 1 compliant — the highest security standard in the payments industry.
We never see or store your full card details; they go directly to the payment provider.
Transactions may be protected by 3-D Secure (Visa Secure / Mastercard Identity Check), which may ask your bank to verify it's really you.

Billing Issues

If a payment fails, is duplicated, or you see a charge you don't recognise from us, contact support@vescare.com or call +44 115 975 6749 and we will investigate within 1 business day. Charges appear on statements from VESCARE / VES CARE LIMITED.

Refunds

Refunds are always made to the original payment method — see our Returns & Refunds Policy for timeframes.

Company & Contact Information

Trading name: VESCARE
Legal entity: VES CARE LIMITED
Company number: 14577313
Company status: Active
Company type: Private limited company
Incorporated on: 8 January 2023
Registered office: 11 Rowe Gardens, Nottingham, England, NG6 9ER
Companies House: official company record
Email: support@vescare.com
Phone: +44 115 975 6749
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UK time, GMT/BST). We aim to respond to every enquiry within 1 business day.