Track Your Order

Track Your Order

Every VESCARE order is shipped fully tracked. Here's how to follow your parcel:

  1. Find your dispatch email — sent when your order leaves us (check spam/junk if you can't see it). It contains your tracking number and a direct tracking link.
  2. Click the tracking link, or enter the number on the carrier's website: Royal Mail, Evri or DPD.
  3. Allow up to 24 hours after dispatch for tracking to become active.

Typical Timeline

  • Processing: 1–2 business days after ordering;
  • In transit: 4–6 business days across the UK;
  • Total: most orders arrive within 5–8 business days.

Need Help?

If your tracking hasn't updated for 3+ business days, or your parcel hasn't arrived within 10 business days of dispatch, contact us and we'll chase the carrier for you:

If a parcel is confirmed lost in transit, we'll send a free replacement or a full refund — your choice.

Company & Contact Information

  • Trading name: VESCARE
  • Legal entity: VES CARE LIMITED
  • Company number: 14577313
  • Company status: Active
  • Company type: Private limited company
  • Incorporated on: 8 January 2023
  • Registered office: 11 Rowe Gardens, Nottingham, England, NG6 9ER
  • Companies House: official company record
  • Email: support@vescare.com
  • Phone: +44 115 975 6749
  • Customer service hours: Monday–Friday, 9:00 AM–6:00 PM (UK time, GMT/BST). We aim to respond to every enquiry within 1 business day.